Frequently Asked Questions

Topics



Denise S
“Its been 2 weeks for my family, my son has lost 8 lbs, my daughter 6 lbs, my little daughter 3 lbs, my husband 3 lbs, and myself 3 lbs. Thank you AllStride!”

- Denise S, AllStride Member

Donna F
“Good Morning Ricki, I have to say I love this program, Macen lost 2lbs. And 1 inch from her waist it's a whole week have been on the AllStride program And we are here to stay thanks again!”

- Donna F, AllStride Member

 

About AllStride

What is the AllStride Solution?

Not a diet, not a weight-loss program, but a fully-integrated lifestyle approach that puts the focus on food your kids will love, activities they'll actually do, and an online community of supportive friends - to help ensure success!

What sets AllStride apart from other weight-loss programs?

Ricki Lake brought together a “dream team” of leading experts in the fields of children’s pediatrics, nutrition, sports psychology, fitness, and child behavior – to develop and supervise AllStride’s comprehensive program. As an AllStride member, you’ll have these distinguished professionals working together for your child’s success, with coaching sessions and online access for both you and your child.

The AllStride Solution is also about empowering kids to make the right choices, for the right reasons, for themselves! At AllStride.com, our experts know it takes more than a “diet” to make that happen. It takes a comprehensive approach that addresses your child’s physical, emotional, and developmental needs – with support and guidance from our leading experts.

Is AllStride connected in any way with the national childhood obesity effort led by First Lady Michelle Obama and letsmove.gov?

AllStride’s goals are the same: to put an end to the national epidemic of childhood obesity. The First Lady’s program is a national education and awareness program. AllStride’s proprietary tools and methods are a solution designed to help families address this issue at home.


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Join AllStride.com

How do I join?

Joining AllStride.com is quick and easy. Simply go to the homepage and click “Get Started Now” or click here. Select the plan that works best for you and in a few minutes, you’ll receive meal and fitness plans designed with your goals in mind, using food your kids and whole family like and activities your kids and family will actually do. You’ll also get immediate access to our Facebook like community.

If more than 5 members of your family are interested in joining AllStride, please contact customer service.

What do I get when I join AllStride?

AllStride is a totally integrated program that teaches and encourages children to eat right, be active, respect themselves and others, and learn to face life’s challenges with confidence. It is based on the latest medical research, and presented in an online format you and your kids can relate to and enjoy.

What happens when I join the AllStride email list?

You will receive the AllStride monthly newsletter, which will keep you up-to-date with health, fitness and nutrition information provided by our team of experts.

What happens when I join the AllStride FREE community?

Imagine supporting your friends and loved ones by being part of their Facebook like community, even if you’re not on the AllStride program - that’s what you get when you join our FREE community! Only paid individual or family plan members have access to our customized meal and fitness planning and team of experts. If you want to join AllStride.com, simply go to the home page and click on the orange “Get Started Now”.

What if I buy the book and then decide to become a member?

No problem! Just return to AllStride.com and click “Get Started Now” or on one of our offers.

Can kids enroll on their own?

Parents or guardians may enroll their kids or multiple members of their family. Children under the age of 18 should receive parental consent.


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Memberships and Permissions

Individual Plans

As a parent or guardian registering an a child or teenager, what kind of access will I receive to the AllStride site?

If you are registering for someone else, you will not personally receive your own meal or fitness plan. However, you will have access to your child’s meal and fitness plans as well as to the community, your own journal and billing and account information.

Family Plans

As a parent or guardian registering my family, what permissions will I receive to the AllStride plan?

If you register for the family plan, you will receive all the meal and fitness plans as well as access to the community and team of experts. You also have the ability to override meals within a meal plan, have view access to each family members meal and fitness plans, access to account/billing information.

If my parents or guardians register me in a family plan, what access do I have to the AllStride plan?

You will receive your own log-in, your own customized meal and fitness plans and full access to your own community and the AllStride team of experts. Plus, you get a private personal journal, meal and fitness logs, as well as tips and tools you can use every day.

What happens if I only join the online community?

You will be given access to the community to support others you know or friend. But you will not receive access to meal or fitness planning, or our AllStride team of experts. To join and receive customized plans and access to our team of experts, just click here.


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Food and Fitness

Do I have to give up my favorite foods?

The idea behind the AllStride solution is that you don’t have to give up everything you love. In fact, we want you to learn to eat things you like in ways that still help you reach your goals.

Unlike other programs, AllStride creates meal plans based upon real food and everyday ingredients. Everything from pasta to sandwiches is included.

I can’t afford expensive ingredients. How can I prepare delicious meals on a budget?

Good question! No need to go to fancy supermarkets while on the AllStride program. AllStride was designed to help families prepare healthy meals using everyday ingredients, affordably and deliciously. Our program is created to not only get your kids to eat right, but to also alleviate the stress of cooking for you.

What do I do about school lunch?

At AllStride, we strongly recommend packing a lunch if at all possible. But we recognize that’s not always possible. So, AllStride will teach you how to eat in ways that keep you on the program. Over time, we find that doing the program this way allows you to take more control of your own meal planning, and that’s an important lifelong skill for all of us to have!

If you can pack a own school lunch, to save time, we recommend planning your lunches on the weekends and then packing them the night before.

How quickly will I see results?

We have found that most people start experiencing some results in the first week. It’s different for everyone. Some feel more energetic and some feel a bit lighter, while others start to see their clothes fitting differently. What’s important is that this is not a one-size fits all program. You can do it at your own pace.

What if I slip and eat something I shouldn’t?

You’re human! Forgive yourself and move on! Just because you slipped doesn’t mean you aren’t committed or that you will fail. Quite the opposite! Keep moving, keep eating right, and you’ll see results. You can do it!

How long will I need to stay on the AllStride Program?

It all depends on you and your own goals, so we designed the program and membership so that you don’t have to rush. Quick fixes never work.

The tools and resources you learn with AllStride are designed to help continue these lessons for a lifetime, so that each ‘generation’ of users can help mentor the next generation. So when you’ve reached your goal, we hope you’ll stay onboard and help others. Once you feel you’ve ‘graduated’, your ideas and your enthusiasm can go a long way toward helping others achieve their goals. So stick around. We need you!

I want to help my child but I don’t think I can do this program too. Is that ok?

Of course it’s ok. We encourage you to place your child on the program and when you’re ready, you can start too. Our goal is to make you and your child feel comfortable. While your child is doing the program, you’re going to notice how important it is to you to make sure she succeeds. It will come naturally to want to make changes that support your child. The way we designed the program is to be easy on you, so once you register, AllStride automatically provides you and your child with the tools you need to succeed.

I’m excited about AllStride but I can’t get my daughter onboard. What can I do to get her started?

Whether it’s low self-esteem, fear or something else, these feelings can seriously limit your child’s ability to make good decisions for herself. As her parent, you can provide the support and encouragement she needs to get started. But she may need more than that.

Start by reading and watching our success stories with her. If she spends some time watching videos of other kids who have succeeded, she will likely find a child she connects with.

Encourage your daughter to set up her profile. We have created a safe, closed community of families who are either doing the program together, or have already achieved their goals. We all know kids love social media. AllStride offers an online community that is secure and populated with like-minded kids so they can safely speak with one another without fear of ridicule.

I don’t have time to do this program or get my kids started on it.

AllStride was designed for busy families like yours and to take the guesswork out of meal planning. In fact, some of the meals are so easy, your kids can prepare some of the food themselves!

How long do we have to stay on the program?

That’s up to you, but we hope you’ll stay with us and help other families who are just getting started. There will always be new content on the site, and you’ll want to stay connected with all of the new friends you and your kids have made in the AllStride community.

Plus, to keep things fun we’ll offer educational programs, entertainment, prizes and other incentives for staying with us and reaching your goals.

What if my child or I have dietary restrictions?

If either of you have any health or dietary restrictions, be sure to consult your physician before starting the program. Inside the program, you will be able to tell us your dietary restrictions, and we’ll provide a meal plan that helps you work around them. If you are unsure, please speak with your physician.


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Community

What is the community like?

For starters, you and your child each get your own community where you get to invite your own friends and family. We designed it that way so that you both get the encouragement and support you need. As a parent, you have access to your child’s community in case you want to monitor it.

What happens when I join the AllStride FREE community?

Imagine supporting your friends and loved ones by being part of their Facebook like community, even if you’re not on the AllStride program - that’s what you get when you join our FREE community! Only paid individual or family plan members have access to our customized meal and fitness planning and team of experts.

I’m still worried about my child’s safety online. What steps have you taken to make your online community a safe place?

At AllStride, we take pride in the integrity of the online experience we provide. We use both technology and people to monitor the system. Please report inappropriate postings, bullying, harassment, or any other concerns you have to our webmaster.


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Settings

How do I access my account and edit my account information?

Go to the AllStride.com home page and enter your e-mail address and password in the top right corner fields. Then click on "Login”...

How do I change my password?

If you know your password, then login to the members area and then click the "settings" link in the top right corner of the page next to your name. From that page click the password tab and follow the on-page instructions.

If you have forgotten your password, click the "Forgot your password?" link at the top right section of any page.

How do I update my email address?

Login to the member section then click the "settings" link in the top right of the page. You will be able to set or change your email address on that page.

How do I change my settings?

When you login to the members site, click on setting s at the top right corner to change, update or remove any info you would like.

How do I cancel?

Please contact customer service to cancel your membership.